FAQs
Frequently Asked Questions
General Questions
Q: What is CanIRemindYou?™? A: CanIRemindYou?™ is a brand dedicated to creating handcrafted necklaces that capture the essence of love, friendship, and companionship. Our unique feature, the CanIRemindYou?™ Projection, brings your memories to life by casting them onto walls.
Q: What makes CanIRemindYou?™ necklaces special? A: Our necklaces go beyond jewelry – they're tokens of meaningful connections. Crafted with devotion by skilled artisans, each necklace holds a memory close to your heart. The CanIRemindYou?™ Projection adds an enchanting touch, making your memories shine.
Q: How does the CanIRemindYou?™ Projection work? A: The CanIRemindYou?™ Projection is a feature that turns your necklace into a projector. When you shine a light through the pendant, it projects the hidden image onto a wall. It's a magical way to relive your cherished moments.
Ordering and Customization
Q: How do I place an order? A: It's easy! Select your desired necklace, choose the chain length, and upload a photo that holds significance to you. Add the necklace to your cart, and proceed to checkout. For additional necklaces, repeat the customization process.
Q: Can I upload my own photo for the necklace? A: Absolutely! We encourage you to upload a photo that captures the spirit of the connection you're celebrating. Choose an image that resonates with your story.
Q: Can I order multiple necklaces in one order? A: Yes, you can! Customize each necklace one by one and add them to your cart. You can create unique pieces for different connections.
Q: Can I cancel the order? A: We understand circumstances can change. If you need to cancel an order, please contact us within 12 hours of purchase. We'll do our best to accommodate your request if the order has not already been processed.
Shipping and Processing
Q: How long will it take for my order to arrive? A: Due to our commitment to perfection and high demand, please allow up to 25 business days for your order to be prepared and shipped. We appreciate your patience as we craft your special piece.
Q: Do you offer international shipping? A: Yes, we ship internationally! Please note that shipping times may vary depending on the destination.
Returns and Exchanges
Q: What is your return policy? A: We want you to be completely satisfied with your purchase. If there's an issue with your order, please contact us within 7 days of receiving it. We'll work with you to find a solution.
Q: Can I exchange my necklace for a different style or size? A: Our necklaces are crafted to order, so exchanges for different styles or sizes may not be possible. We recommend carefully reviewing your choices before placing your order.
Q: Is there a warranty and money-back guarantee? A: Yes, we offer a 30-day warranty and a 30-day money-back guarantee. If you encounter any issues with your necklace or if you're not satisfied within the first 30 days of receiving it, please contact us for assistance.
Contact Us
If you have any questions or need assistance, please feel free to reach out to our friendly customer support team at support@caniremindyou.com. We're here to help and ensure your experience with CanIRemindYou™ is as enchanting as the connections we celebrate.